Returns / Exchanges / Cancellations

Return Window: within 14 days of receipt for unused items in original condition with all accessories/packaging.

Exclusions: personal care, underwear, customized/final‑sale items unless defective.

  • Defective/DOA: processed per authorized agent report within a reasonable period.
  • Return Shipping Cost: borne by the customer unless a confirmed manufacturing defect.
  • Refunds: within 3 business days after our warehouse receives and inspects the return.
  • Cancellation: possible before fulfilment/shipment only.
  • This policy does not affect your statutory rights under applicable Omani law.